Mother Interface

Start from the mother. Sophea checks the need and routes the correct path.

MyKeperluan.OnlinE remains the authority layer. Sophea receives the need here, qualifies it, and decides whether it should continue on web, move to WhatsApp, or step into human review.

Tell Sophea What You Need

Enter the need. Sophea will check it first.

No booking appointment. No dashboard setup. Start with the need itself.

Sophea

First point of contact

  • Receives the need
  • Checks the path
  • Moves only what fits

Web Path

For needs that can continue here.

  • Sophea keeps it on web when appropriate
  • Follow-up is captured into the governed flow
  • No cross-tenant leakage

WhatsApp Path

For direct conversation and closure.

  • Moves to WhatsApp when needed
  • Preserves the checked route
  • Keeps Sophea as the interface

Human Governance

Only at authority points.

  • Exceptions and sensitive access
  • Approval and override points
  • Authority never transfers to machine